A. one way process
B. two way process.
C. three way process.
D. four way process
ANSWER: B
2. The main objective of communication is
A. information and persuasion.
B. skill and personality development.
C. control and management.
D. need.
ANSWER: A
3. The downward communication flow from
A. a subordinate to a superior.
B. a subordinate to a subordinate.
C. a superior to a superior.
D. a superior to a subordinate.
ANSWER: D
4. ______ channel of communication called the grapevine.
A. formal.
B. informal.
C. horizontal .
D. vertical.
ANSWER: B
5. Examples of oral communication____
A. letter.
B. e-mail.
C. telephone.
D. fax.
ANSWER: C
6. How to make audio-visual communication effective?
A. the pictures are colourful.
B. clearly written.
C. speak politely
D. silent.
ANSWER: A
7. Written communication includes
A. reports & forms.
B. interviews.
C. film.
D. speaking.
ANSWER: A
8. Communication saves time in
A. internal communication.
B. interview.
C. oral communication.
D. schedule.
ANSWER: C
9. The most important part of the letter is
A. the heading.
B. date
C. body of the letter.
D. post script.
ANSWER: C
10. Normal salutation in chairman's speech will be
A. Ladies and Gentlemen.
B. Dear Sir.
C. Respected Sir.
D. Madame.
ANSWER: A
11. Telephonic conversation is a
A. verbal communication.
B. non-verbal communication.
C. visual communication.
D. written.
ANSWER: B
12. The communication cycle, the process of re translation of signals into ideas is called
A. encoding.
B. decoding.
C. response.
D. feedback.
ANSWER: B
13. The inside address should be written
A. below the salutation
B. above the heading.
C. above the salutation.
D. above the date.
ANSWER: C
14. Reports from the subordinates to the superiors take the form of
A. upward communication.
B. downward communication.
C. face-to-face communication.
D. visual communication.
ANSWER: A
15. Pictures, slides, films fall under
A. body languages.
B. audio-visual communication.
C. reporting.
D. visual communication.
ANSWER: B
16. Realizing the potential of the self is part of the
A. a. communication development.
B. b. language development.
C. c. skill development.
D. d. personality development.
ANSWER: D
17. Salutation
A. comes above inside address.
B. begins at left hand margin of the letter.
C. comes at the end of the letter.
D. comes in body of the letter.
ANSWER: B
18. Messieurs
A. a French term meaning gentlemen
B. used in singular.
C. is a title like Doctor
D. many.
ANSWER: A
19. A memo is an example for
A. internal communication.
B. external communication.
C. lateral communication.
D. Written communication.
ANSWER: A
20. Gestures is an example for
A. body language.
B. grammar.
C. speeches .
D. written.
ANSWER: A
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