human resource managers?
(A) Increasingly diverse workforce
(B) Aging workforce
(C) Increasing use of contingent workers
(D) both a and b e. all of the above
2. The proportion of women in the workforce is projected to _____.
(A) Increase significantly over the coming decade
(B) Decrease as more women decide to stay home with children
(C) Stop growing
(D) Increase at a decreasing rate
3. What tactic will employers likely have to take to fill openings left by
retiring employees?
(A) Instituting flexible work hours
(B) Providing elder care
(C) Hiring more women
(D) Rehiring retirees
4. A _____ is a company’s plan for how it will balance its internal strengths
and weaknesses with external opportunities and threats in order to
maintain a competitive advantage.
(A) SWOT analysis
(B) Mission statement
(C) Strategy
(D) Tactic
5. The performance of human resource departments is evaluated based
on _____.
(A) Measurable evidence of efficiency
(B) Measurable evidence of effectiveness
(C) Anecdotal evidence
(D) Both a and b
6. The term _____ means contributing in a measurable way to achieving the
company’s strategic goals.
(A) Competitive advantage
(B) Achievement success
(C) Value creation
(D) Success metric
7. Managers use a(n) _____ to measure the HR function’s effectiveness and
efficiency in producing employee behaviors the company needs to achieve
its strategic goals.
(A) metric
(B) HR Scorecard
(C). benchmark
(D) high performance work system
8. What term refers to the knowledge, education, training, skills, and
expertise of a firm’s workers?
(A) Human resources
(B) Human capital
(C) Intangible assets
(D) Knowledge assets
9. What metric evaluates retention efforts by an organization?
(A) Turnover costs
(B) Turnover rate
(C) Cost per hire
(D) Both a and b
10. Firms can use the _____ as a benchmark for the cost per hire metric.
(A) Government employment report
(B) Cost Per Hire Staffing Metrics Survey
(C) Employer Costs for Employee Compensation Report
(D) Government Job Turnover Repo
Answers : D,C,D,C,D,C,B,B,D,B
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